Communication and Emotional Intelligence: Develop Your Interpersonal Skills

Private or Corporate Training

	Variable date and time
	Location of your choice
	Tailored to your needs
	Tailor-made budget

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Description And Objectives

In a world where collaboration and communication are at the heart of success, mastering interpersonal skills is an essential asset. This interactive training provides practical tools and techniques to enhance the quality of your personal and professional interactions. By developing a better understanding of yourself and others, you will learn to build strong relationships, resolve conflicts with confidence, and communicate effectively, all while fostering an atmosphere of trust and mutual respect.

Training Objectives

Identify the key components of interpersonal skills and their impact on interactions
Develop active listening and clear communication to avoid misunderstandings
Acquire techniques to manage disagreements and conflicts constructively
Strengthen your emotional intelligence to better understand and influence others
Create a positive relational environment that fosters collaboration and success

Training Plan

Understand emotional intelligence and its importance
Differentiate between sympathy, empathy, and compassion
Recognize that empathy is the most important leadership skill
Conduct a self-assessment
Develop self-discipline
Cultivate self-control
Express feedback in a non-violent manner
Hold difficult conversations
Provide constructive feedback
Evaluate emotional intelligence
Facilitate integration and adaptation
Cultivate harmonious relationships
Regulate emotions and maintain good interpersonal relationships
Improve decision-making and understanding of business needs
Promote problem-solving
Strengthen communication
Foster a healthy work environment

Target Audience

Professionals across all sectors looking to improve their interpersonal skills, strengthen emotional intelligence, and optimize communication and collaboration within their teams. This includes managers, team leaders, employees, and anyone interested in developing their interpersonal abilities and effectively managing conflicts in the workplace.

Trainer

Anne-Sophie Michel, MBA, PMP

Executive coach, trainer, and speaker

Bachelor’s degree in Psychoeducation, holder of a Master’s in Business Administration, and President of ASM Consultants, Anne-Sophie Michel draws her expertise from years of intervention, training, and coaching with at-risk populations, notably at the Philippe-Pinel Institute in Montreal and in Mistissini with Cree educators.

After holding middle and senior management positions in a government organization in Nunavik, as well as a project coordination role in the health and social services network, Anne-Sophie developed a passion for the human side of change management and for creating a methodology that blends technical expertise with human considerations.

During the pandemic, she significantly enhanced her skills in organization, planning, crisis management, ambiguity handling, adaptability, and flexibility, making her excel in managing ambitious and high-stakes projects. She recently earned her PMP certification.

On a personal level, Anne-Sophie has traveled solo to several countries, putting her resourcefulness to the test. She also gives back to the community by serving on three boards of directors, one of which she chairs.

Today, through ASM, she equips and supports businesses and individuals to remain both high-performing and, most importantly, human. She also shares her passion for coaching, teaching, and skill development through training sessions, workshops, discussions, and conferences.