Conference – Human reactions, communication and leadership in times of change

This conference provides clear, practical reference points to help understand and manage human reactions during a major organizational restructuring.

The objective is to clarify the leader’s role, prevent common missteps, and strengthen the quality of human interactions in a context of high uncertainty.

Learning Objectives

By the end of the conference, participants will be able to:

• Understand normal psychological reactions to restructuring (shock, grief, concerns)
• Identify communication errors that intensify distress
• Adjust their managerial posture in the days and weeks following an announcement
• Distinguish facts, emotions, and rumors in their communication
• Name and normalize the experience of remaining team members

1. Emotional shock: mechanisms, duration, and expected managerial posture
2. Stages of grief applied to organizational contexts
3. Survivor syndrome: manifestations and impact on engagement
4. What to say — and what not to say — after an announcement
5. Active listening as a stabilization lever
6. Resistance to change reframed as concerns
7. The seven phases of concerns and their managerial implications

• Frontline managers
• Middle managers
• Team leaders involved in a restructuring
• HR professionals supporting managers through change