Leadership in critical restructuring situations

Organizational restructurings and transformations are moments of significant human impact. For managers, they require quick decision-making, clear communication, and a leadership posture capable of supporting teams through uncertainty—without increasing stress or resistance.

This short, intensive training equips participants to better understand human reactions to restructuring, identify employees’ real concerns, and adopt an appropriate managerial posture grounded in active listening.

Designed as an intervention-focused training, it aims to prevent common mistakes during critical periods and provide practical reference points that can be applied immediately in the field.

Overall objective

This training enables participants to develop a leadership posture adapted to restructuring contexts by identifying the stages of employee concerns and communicating in a clear, human, and structuring manner.

Learning objectives

By the end of the training, participants will be able to:

• Understand the main human reactions observed during a restructuring.
• Identify the stages of employee concerns based on observable indicators.
• Adapt their managerial posture according to the level of concern identified.
• Apply the principles of nonviolent communication and active listening in sensitive situations.
• Prepare clear, credible, and reassuring managerial messages in contexts of uncertainty.

1. Human reactions and stress in restructuring contexts
2. Communication mistakes to avoid during announcements or major changes
3. The 7 stages of concern model in times of change
4. Observable indicators and associated managerial postures
5. Key principles of nonviolent communication (facts, emotions, needs, requests)
6. Active listening techniques applied to crisis situations
7. Case studies and realistic role-playing scenarios

Learning Approach

• Short, focused presentations
• Case studies inspired by real restructuring situations
• Small group work
• Practical exercises to identify stages of concern
• Hands-on practice of nonviolent communication and active listening

This training is not intended to equip participants to manage an entire change project. Rather, it provides essential reference points to intervene effectively during the most sensitive moments of a restructuring.

An intervention-focused training designed for:

• Managers and team leaders
• Human resources professionals
• Professionals required to communicate with and mobilize teams during restructuring or organizational change contexts