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Emotional leadership: Managing pressure, difficult conversations and engagement

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Description And Objectives

This training is designed specifically for managers who must make decisions, support their team, manage tensions and maintain engagement in high-pressure contexts.

In a context where managers must deal with pressure, high expectations, frequent changes and teams that may sometimes feel fragile, emotional intelligence becomes an essential leadership skill.

This training aims to help managers better understand the role of emotions in their leadership posture, their decisions, their relationships and their ability to mobilize their team. It provides practical reference points to recognize signs of overload, better regulate their own reactions, approach sensitive conversations with greater clarity and maintain a healthy and engaging work climate.

The objective is to help participants leave with simple, applicable and realistic strategies to better manage pressure, strengthen their resilience and exercise more conscious, more human and more effective leadership.

No prior knowledge of emotional intelligence is required. The training is designed for managers who want to develop concrete tools to better manage their reactions, their relationships and their impact on their team.

Training Plan

  1. Understand the role of emotional intelligence in a manager's leadership posture
  2. Identify your emotions, your triggers and their impact on your decisions
  3. Recognize signs of pressure, overload and exhaustion in yourself and within your team
  4. Discover resilience levers to remain effective under pressure
  5. Regulate your reactions before making a decision, intervening or having a difficult conversation
  6. Maintain your own motivation and support your team's motivation in demanding contexts
  7. Navigate difficult relationships and interpersonal tensions
  8. Prepare for and lead sensitive conversations with greater calm and clarity
  9. Inspire, mobilize and preserve your team's engagement without absorbing the full emotional load
  10. Build a concrete action plan to apply in your day-to-day role as a manager

Target Audience

This training is intended for managers, supervisors, team leaders, HR professionals, SME leaders and anyone responsible for supervising, mobilizing or supporting a team.

It is particularly relevant for managers who must deal with pressure, sensitive conversations, relational tensions or engagement issues within their team.

Trainer

Jiana Saad B.Sc., M.Ed.

Speaker and certifier trainer in Emotional intelligence and Applied Neuroscience

Jiana Saad is a teacher, speaker, certified trainer, neuroscience practitioner, author, and founder of the BAM program (Move, Learn, and Eat). She holds a bachelor’s degree in vocational education and a master’s degree in management. Jiana is also a certified emotional intelligence trainer from the HeartMath Institute and is EQ-i 2.0/360 certified.

As an emotional intelligence practitioner, she promotes self-awareness by helping individuals understand their emotions, triggers, and reactions. Jiana then provides them with tools to strengthen their resilience, make more thoughtful and human-centered decisions, change their response to stress, and regain calm in crisis situations.

In addition, she encourages empathy and effective communication, enabling individuals to navigate change collaboratively. Finally, Jiana helps leaders cultivate a supportive culture that values emotional intelligence, emphasizing its positive impact on employee engagement, adaptability, and the overall success of the organization.

Jiana's trainings at Isarta

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